Refund and Return Policy
The general Terms and Conditions of Sale as well as other items related to using this website can be found here: https://rachelandvictoria.com/terms-conditions/
RIGHT OF RETURN
Rachel & Victoria allows you 14 days to return any non-custom product that you are not satisfied with. Your right of return starts from the moment your order is delivered. You can return the product to us within this time frame WITH YOUR INVOICE IN ORIGINAL PACKAGING. Custom orders are non eligible for returns or refunds.
We request that you send us the merchandise by registered post and that you purchase insurance with your carrier for the value of the merchandise. This is necessary should they lose or damage the goods. Shipping fees remain the customer’s responsibility. The present right of return only applies to products that are returned in their original, complete condition. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.
If there are any questions regarding these terms and conditions you may contact us using the information below.